1 Geplante boom per bestelling

What is your returns policy?

If you are not happy with your purchase and wish to return an item, please do so within 14 days of receiving your order. You can open the package and check the contents for any discrepancies, which we strongly advise you to do upon arrival.

 

Returns and exchanges will only be accepted when items are unworn, in the original packaging with all original Doubtless labels attached. 

 

All items must be returned in the original packaging. 
Apparel should also be returned unworn, unwashed and with all labels still attached. 
We won’t accept your return or exchange if detected otherwise. 

 

For hygienic reasons, we don’t accept returned socks if the packaging has been opened.

 

Include the original packing list in the package when returning or exchanging items, and please hold on to your proof of shipment until the refund has been made.

 

A refund will be issued within 5 business days after the return has been processed. During sale periods this can take up to 10 business days. Please note that depending on the payment method used, it may take longer for the refund to be visible.

 


What is the status of my order?

Once you have placed your order you will receive an order confirmation through email. We will process the order for you as soon as possible to ensure fast delivery. When your order is ready to be shipped, you will receive an email from us with a personal track & trace link. You can use this link to track your package until it is delivered to you.

 

If you haven't received an order confirmation, please first check if your payment went through and contact us immediately.

 

 

My payment has failed, what should I do? 

Our order system is based on a 'first come, first serve basis'. Unfortunately this means that it can happen that an item goes out of stock after you’ve added it to your shopping cart. Therefore to avoid disappointment, we would advise you to finish your order as soon as you can. 

 

Did you get the notification ‘Authorization failed’ during checkout while paying with a credit card? Please delete your cookies, use an alternative browser or try a different payment method. 

 

If you haven’t received your order confirmation, yet the money has been deducted from your account? Contact our customer service as soon as possible.

 

 

Which apparel size should I get??

Our apparel fits true (to slightly bigger) size, so we recommend you take your regular European clothing size. At all our product pages you can see a model with the apparel item and his/her hight and weight in the description for more precise indication. 

 

 

If you have any other unanswered questions feel free to contact us.